Our Mission

 

Allencom Communications provides an objective and independent perspective on all aspects of call/contact centre solutions, design and management. 

 

Particular emphasis today is being placed on customer-care strategy development and process reengineering along with migrating corporate facilities to IP-based communications for voice, video and data.  Our goal is to ensure a balanced approach to technology, process and personnel.

 

We can improve how you do business through your call/contact centre.

 

Our Approach

 

Allencom's consultative approach provides end-to-end support including initial needs assessment, solution selection and deployment.

 

Every organization is unique in its own way, employing different combinations of technology and process based on their own visions and mandates.  Finding the right combination of resources and programs to accommodate these particular needs can be challenging.

 

Allencom takes the time to learn your particular business, approach and culture.  This understanding combined with our industry experience is critical to identifying the best solution options.  Project Management, Application/Program Design and Vendor Management are typically part of the overall services offered.

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