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About Us

 

Allencom was founded by Blair Allen, bringing more than 20-year's background in management, marketing and design focused on the call/contact centre industry. 

 

For the past decade, Blair has been providing comprehensive expertise in achieving the right solutions for customers in the full range of disciplines to ensure the effective utilization of technology, process and personnel.

 

Proficiencies

 

  • Business Process Reengineering (BPR)
  • Customer-Care Strategy Development
  • Technology Assessment & Solution Design
  • Web-enabled Contact Centre Strategy & Design
  • Customer Experience Management (CEM/CRM) Design
  • Business Resumption (BRP) / Disaster Recovery Planning (DRP)
  • Contact Centre Start-up, Outsourcing & Consolidation
  • IVR Design, Analysis & Development (incl Voice Recognition)
  • Computer Telephony Integration (CTI)
  • Benchmarking, Audits & Assessment
  • Training & Quality Assurance Program Development
  • Workforce Management & Optimization
  • Contact Centre Management & Reporting Systems
  • Project Management & Site Selection

 

The Business Case

 

Ultimately, the solution(s) proposed must provide cost justification.  Clearly identifying viable return-on-investment can be complicated without the right insights.  Maintaining a strong business-case mentality throughout the whole process is paramount to achieving a successful solution and staying on track.

 

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