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My industry background extends over 20+ years ranging from call-centre management; vendor sales, solutions engineer, channel manager and project manager; through to today’s consulting practice.  Today’s focus is on customer-care strategy development; business process reengineering; and implementation and project management.

I have enjoyed success in each area of endeavour throughout this industry migration and welcome the opportunity to go into specific detail.  I am devoutly passionate in my objectives to design and implement world-class communications environments that provide optimum service levels to the customer while achieving the objectives and profitability demanded by the corporate users. 

Thank you for your consideration.